Six Sigma, Lean, TPS, TQM

Here are four brief descriptions of terms that you will encounter when dealing with us at Chase Performance.  Our programs are customised tailored solutions which are implemented with both state and federal government assistance in most cases at no cost to your business, and can be applied to any industry.  Please visit us at www.chaseperformance.com or email me: roland.weber@chaseperformance.com

Roland Weber
Executive Manager, Strategy & Sustainability


Six Sigma


is a business management strategy, originally developed by Motorola, USA in 1986.
Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes. It uses a set of quality management methods, including statistical methods

A six sigma process is one in which 99.99966% of the products manufactured are statistically expected to be free of defects (3.4 defects per million)

Lean


Lean manufacturing, lean enterprise, or lean production, often simply, "Lean," is a production practice that considers the expenditure of resources for any goal other than the creation of value for the end customer to be wasteful, and thus a target for elimination. Working from the perspective of the customer who consumes a product or service, "value" is defined as any action or process that a customer would be willing to pay for.

TPS


Essentially, lean is centered on preserving value with less work. Lean manufacturing is a management philosophy derived mostly from the Toyota Production System (TPS) (hence the term Toyotism is also prevalent) and identified as "Lean" only in the 1990s

TQM


Total quality management is an integrative philosophy of management for continuously improving the quality of products and processes.

TQM functions on the premise that the quality of products and processes is the responsibility of everyone who is involved with the creation or consumption of the products or services offered by an organization. In other words, TQM capitalizes on the involvement of management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations.