AFL, NRL, NFL, NBA, NHL, A-League, EPL, MLS

Showing posts with label Chase Performance. Show all posts
Showing posts with label Chase Performance. Show all posts

Wednesday, December 19, 2012

Merry Christmas & Happy New Year

Wow, what a great year 2012 has been, and it flew by.  Many new relationships and great results in helping businesses achieve better outcomes in productivity and efficiency as well as increased individual skills and massive changes in company culture and leadership.

I'd like to thank all our clients and business partners, the Chase Performance team who have worked tirelessly to ensure customer satisfaction, and most of all our families, who have had to put up with long hours and the ups and downs individual days can bring.

I look forward to an even greater 2013.  Watch this space, as there will be some exciting developments.  If you want to be part of our programs in 2013, please drop me a line or visit our web site:  www.chaseperformance.com

Merry Christmas and a prosperous and healthy new year!
FroheWeihnachten & ein Glückliches Neues Jahr!

Roland Weber


Monday, October 22, 2012

Lean Leadership

The following information is from a presentation out of the lean leadership series by Factory Strategies Group LLC. (2009).  I have previously discussed the differences between management and leadership, as well as traditional and modern variations.  The following further highlights the importance of leadership, and the direct distinction from management.  Changing from wearing one hat to the other, and combing both takes practice, but will allow for a better organisational culture and increased efficiencies.  Although the following doesn't discuss energising and motivating employees, it is an area that will stem from good leadership.

Leadership Influences Change

ENGAGEMENT

“People don’t resist change.  They resist being changed.” - Peter Senge

REALISM

“Culture does not change because we desire to change it.  Culture changes when the organisation is transformed; the culture reflects the realities of people working together every day.” - Frances Hesselbein

DETERMINATION

“Faced with the choice between changing one’s mind and proving that there is no need to do so, almost everyone getsbusy on the proof.” - John Kenneth Galbraith

Leadership versus Management

Leadership is not management

3 Tenets of management

Planning and budgeting
Involves creating timetables to meet commitments and developing specific action steps.

Organising and staffing
Requires that managers put some structure to the plan which includes staffing requirements, communications and delegation of responsibility.

Controlling and problem-solving
Entails the monitoring of activities, spotting deviations from the plan and organising solutions.

These management processes create and maintain order and predictability within the organisation. - John P. Kotter

Lean Leadership Characteristics

A leader needs to be visible as a role model in order to demonstrate his/her breadth of knowledge and understanding of the business environment and the organisational challenges.

A leader should display an aptitude for logic and a desire to challenge the status quo or “alleged wisdom” in order to facilitate free flowing decision making.

A leader must posses the ability to be a linking agent (facilitator) with a wide array of knowledge and information coupled with an unquestionable trust, professionalism and an open invitation for dissent.

Traditional versus Lean



Lean Leadership:

Good leaders motivate people in a variety of ways, three of which are the basis to the “lean” approach.


1.  Leaders must define the organisation’s vision in a way
     that highlights the values of their group
2.  Leaders must support people’s efforts to achieve the
     shared vision through coaching, feedback, and role modelling
3.  A leader should recognise and reward success


There are five leadership moves, or actions, a leader can perform to provide leadership on the Lean journey.


1.  Leaders Must Be Teachers
2.  Build Tension, Not Stress
3.  Eliminate Fear and Comfort
4.  Lead Through Visible Participation, Not Proclamation
5.  Build Lean Into Personal Practice




Tuesday, August 14, 2012

Wednesday, August 8, 2012

7 ways lean healthcare management reduces cost


July 24, 2012 | Steff Deschenes, New Media Producer
Article by: Steff Deschenes
New Media Producer for Healthcare Finance News

With the financial pressures that healthcare organizations are facing, many hospitals are using traditional cost cutting methods to save money by looking at layoffs and staff reductions. Many more hospitals, however, are finding ways to reduce costs through lean management methods that don't require layoffs and can improve quality for patients.
"Lean is actually the best alternative to layoffs. It's all about encouraging everyone to participate in process improvement, as well as finding creative and interesting ways to save money for a healthcare organization to avoid those unwanted traditional cost slashing endeavors like layoffs," explains Mark Graban, a lean expert and author of the book Hospital Kaizen. "Layoffs don't lead to long-term cost reduction. And if you lay off people and don't fix any processes, you're risking patient safety and quality. As a result, more and more healthcare providers are looking at lean to break that cycle."


Graban has outlined seven different ways that lean management can help reduce system cost.

1. Reduce "never events." A "never event" includes falls, infections, erroneous amputations and other small-to-large-scale disasters. Reducing these events is, of course, best for patients, but there's also financial pressure to reduce never events. In 2009, Medicare stopped paying for care from events they consider preventable, and now private insurers are following suit. Pressure ulcers and bedsores, for example, are viewed as preventable. They shouldn't happen if a good process is followed – like patients being repositioned. Improving quality in general saves hospitals more than layoffs since "never events" occur when an understaffed hospital can't be attentive enough to a patient needs.

2. Supply chain improvements. It's important to consider looking at a more effective material restocking process. For example, more frequent smaller batch deliveries or rotating supplies more quickly reduces  both the amount of space used in internal warehouse and cash tied-up in inventory.


3. Delay or cancel construction and expansion. A trend in the last few years has shown that hospitals use lean to increase capacity by using current equipment and available space. Lean makes better use of existing resources as an alternative to increasing capital spending. "I worked with one hospital that through process improvement to patient flow – preventing delays from registration through to discharge – they increased the utilization rates of their MRI machines from 40 percent to 60 percent. And they didn't need buy more equipment," said Graban.

4.  Reduce overtime. Reducing overtime is a great opportunity to help make improvements with lean that doesn't alienate people the way layoffs do. Essentially, people want to get home to have dinner with their families in a predictable/consistent way. If you can improve charting during the process, for example, instead of having nurses do it after, you can improve staff satisfaction while trimming down overtime, which results in both morale and cost savings. It's a win-win opportunity.

5. Reduce length of stay. This certainly isn't about pushing patients home before they're ready, Graban notes. Reducing length of stay is done through preventing errors that would extend a stay or delay a discharge when patients are medically ready to go home. Because of miscommunication, poor planning, or when families or nursing homes aren't yet ready to take on the person being discharged, a four-day stay can suddenly turn into a five- or six-day stay. These process related things aren't medical issues, but they often extend length of stay which can cost millions.

6. Reduce unnecessary testing and diagnostics. A number of hospitals are trying to be responsible stewards of healthcare dollars by reducing inappropriate usage of lab testing and diagnostic imaging. For example, through medical evidence it's been shown that when a patient comes in with back pain more often than not what they need is physical therapy – not a fast pass to a CT scan, says Graban. ACOs help organizations benefit from their own cost reduction efforts and will do so in a way that doesn't shortchange what the patient needs.

7. Reduce delays and errors in billing. There are a tremendous amount of delays in billing, including too many people involved during different parts of the process. If there's a better flow, if people are handing off the work to the next person in the chain immediately, bills go out in a couple of days instead of a couple weeks. It's also incredibly important to make sure billing is being done properly. If mistakes are made and proper preauthorizations aren't followed, but procedures are done anyway, hospitals might be voluntarily giving away revenue.


To discuss how we can assist you with lean and six sigma in Australia, please contact Chase Performance on 1300 880 338 or visit our web site: www.chaseperformance.com

Monday, August 6, 2012

The benefits of self-evaluation as it relates to leaders today


When talking about LEAN, leadership is a key component of change and driving implementation.  The article below, written as part of my MBA in Leadership and Sustainability with Robert Kennedy College & The University of Cumbria, examines the benefits of self evaluation for leaders.

Self-evaluation or “self-leadership” (Runn, 2011) forms a critical part of a leaders repertoire and some key blocks of the foundation for this persons leadership.  If someone can ultimately say that they fully understand themselves, they will find it much easier to understand others around them.

This however requires some strong discipline from the leader, to continuously self-evaluate and aim for continuous improvement.  There are some key questions that the leader needs to ask themselves and truthfully answer to gage where they are at.

1.      Do as you preach

If a leader makes a statement about what he or she will be doing, they need to take ownership and answer on the basis whether they actually did as they said.  When a leader expects others to follow suit, they need to set the standards.

2.      Change is ok

If a change of direction was required from the initial target, that is ok, as long as the leader can clearly identify why it was different to the planned path, and explain that in simple terms.

The two points above can be broken into many individual questions that form the basis of a self-evaluation tool for a leader.  Let us discuss some critical ones, and how they can benefit the individual and organisation.
A leader’s professional image can have a positive or negative influence on the way others perceive that person. 

The table below (Table 1.1) outlines some key areas of self-assessment, and the benefits derived from the outcomes.
Aim
How to
Benefits
Good Professional Image
know what image you want to portray, ensure professional personal appearance, show interest in others, walk the talk
Positive communication,
Credibility, integrity

Positive Attitude & Self-motivation
Mix with other positive people, be in full control of your attitude
Will to win, success
Personal Health
Diet, exercise, sleep and a balanced lifestyle
Clear Mind, energy & drive
Self-assessment questionnaires
Establish and know ones weaknesses and strengths
By being aware of our strength and weaknesses, we can lead accordingly and work on continuous improvement
Table 1.1

The table above (Table 1.1) includes items directly discussed by Flanagan & Finger (2011).  Essentially by being aware of one’s strengths and weaknesses, a leader can use this to their full advantage.  By asking for independent help the leader can both work on their weaknesses as well as utilising the coaches skills to further improve his leadership and own mentoring skills.

As argued by Robbins & Judge (2010) the question remains whether it is actually possible for individuals to be their own leader.  The argument works on the basis of leaders helping their staff in the same principle.  The same argument can also be found in principle in an article in the November/December (1974) issue of HBR about monkey management[1].  This all revolves about ownership and taking ownership of problems.  By doing so we are teaching our staff in just another way to self-manage or about self-leadership.

The question we are discussing here is about today’s leaders, but I would like to argue that in reality this has been widely known for decades, and that it has merely evolved into a tool that is widely used by successful leaders around the world today.

While I could argue that self-assessment will work the same for everyone, I truly believe it does not.  Some individuals have a strong sense of self and would find it relatively simple to look at their weaknesses and strengths in a self-assessment report, and work on these to improve their leadership skills.

On the other hand however, we have individuals that would struggle with the idea, due to several factors like low esteem, being an introvert or even just being scared of finding something they cannot readily accept.  This is where the real challenge begins in my view.  These particular leaders will often spend a surreal amount on further education, seminars and courses, while failing to notice that the core of understanding their own centre is where the issue lies.  In these cases I do not feel that self-assessment can be beneficial until this individual has been educated and fully understands the principles behind it.  If they will resist this process, the problem will most likely persist.

Therefore, while the benefits for leaders who understand that the outcomes of self-evaluation are enormous; it forms only part of that leaders strengths and understanding.  Some very successful international companies have adopted self-assessment programs.  The UK Petroleum Industry Association for example has set up several self-assessment modules for leaders in regards to process safety leadership commitment.

The Leadership Steps Assessment (LSA) (Clawson, McNay, Bevan 2000) discusses the clarification of one’s centre, clarifying what is possible, what others can and how they can contribute, supporting others so they can contribute, about being relentless and measuring and celebrating success.  It sounds rather simple, or does it not.  Well, by actually dissecting these individual parts, we come to a conclusion that is similar to the one earlier discussed, that returns to the roots of ownership. 

In conclusion I would like to summarise that although the potential and benefits for self-assessment are great, the understanding and implementation, as well as continuous improvement are critical.  Todays leaders have to be fully aware of so many issues, whether political, cultural, and financial or even personal influences on the workplace.  By understanding themselves, they are creating a stable base to work from, and also helping others understand themselves.  This is where the significant benefit will arise from.  It is not from one leader, but from the vision and leadership they share, and openly distribute among their peers and subordinates.  By allowing individuals all around them to gain the same understanding we are forming a cluster of stability, strength, drive, passion and most importantly a culture which feeds on the outcomes. 

The cultural drive of an organisation can therefore be directly influenced by a self-aware leader.  This has been the Japanese way for many decades, and has proven to be extremely successful.  By leaders all around the world adopting these cultural principles with their detailed understanding of themselves and their whole environment, leading teams becomes easier, more efficient and more rewarding.

These rewards will then spread like a cancer enveloping our core industries and thus allowing for sustainability beyond the foreseeable future.  In essence we are saying that one person can make a change, or at least start the change process.  With clusters of self-aware leaders growing, and todays way of networking through social media as well as traditional networking events, knowledge is readily shared, enhancing each person’s strengths, reducing or even eliminating individuals weaknesses, allowing them to learn and focus on what lies ahead.  They will not be diverted from the greater goal, as their core understanding of themselves has reached a level that is beneficial to them, their team, their company, their industry and even their family.

Self-assessment should be a key focus for any executives, and should be driven by corporations around the world to capture the greater good and benefits, continuous improvement and sustainability gained from the experiences.


[1] Oncken, W., Wass, D., (1999), Management Time – Who’s Got The Monkey http://hbr.org/1999/11/management-time-whos-got-the-monkey/ar/1


Bennis, W., Thomas, R., (2002), Crucibles of Leadership
Blanchard, K., (1999), The Heart of a Leader, Surrey UK: Eagle
Carnegie, D., (1999), How to Win Friends & Influence People, Sydney Australia: Harper Collins Publishers
Clawson, J., McNay, E., Beavan, G., (2001 Rev 11/01, UVA-OB-0733), Leadership Steps Assessment (LSA), University of Virginia: Darden Business Publishing

Flanagan, N., Finger, J. (2010), The Management Bible, Queensland Australia: Plum Press

George, B., Sims, P., McLean, A., Mayer, D., (2007), Discovering Your Authentic Leadership
Leadership Training and Development Online (2010), Leadership Self Assessment Activity http://www.nwlink.com/~donclark/leader/survlead.html

Littauer, F., (1995), Personality Plus, East Sussex UK: Monarch Publications
McGraw, P., (1999), Life Strategies, Sydney Australia: Random House

Oncken, W., Wass, D., (1999), Management Time – Who’s Got The Monkey http://hbr.org/1999/11/management-time-whos-got-the-monkey/ar/1
Robbins, S., Judge, T., 13th Edition, (2009), Organizational Behavior, New Jersey USA: Pearson Education, Inc.
Runn, G. (2011), Self Evaluation In Leadership
UKPIA (2010), Self Assessment Module – Successful Leadership http://www.ukpia.com/files/pdf/ukpia-self-assessment-module-leadership-v1.pdf



Wednesday, June 13, 2012

Inspiring a Lean Culture - Rising to Global Standards



Dear Colleagues,

We are delighted to bring with you the first LCI Regional event for Victoria.  

As industry representatives we would like to invite you to participate in an interactive workshop which will include case studies and a group exercise focusing on the topic:

"Inspiring a Lean Culture - Rising to Global Standards"

Confirmed Speaker
Angela M. Corriero,
Business Coach,
Lean Culture Specialist & Facilitator



Angela Corriero brings over 12 years of international experience. In Japan, as Continuous Improvement Trainer & Global Communications Instructor at 7 Toyota Group Companies as well as at Mitsubishi Heavy Industries. Special projects included Emerging Market Economy analysis, Japan’s positioning in the context of globalization and Challenges in international plant management. She was also the private tutor to the former Senior Managing Director of Toyota Motor Corporation and Chairman of Morita Enterprises.
In South Korea, Angela was employed as a Communications Instructor for South Korean Army Intelligence; In Australia, as Business Advisory Officer and Business  Development Manager; In Ethiopia, as Marketing and Process Improvement  Consultant. 
  • Date: June 20th 2012
  • Time: 5.30pm – 7.30pm
  • Venue: Gadens Lawyers, Level 25, Bourke Place, 600 Bourke Street, Melbourne, VIC
  • Cost: Evening will include refreshments

§  FREE of charge to LCI members

§  $50.00 to non LCI members – interested in membership click here first



The success of the LCI Regional meetings has been the open discussion, debate and Q and A. The quality of the content is driven by those that attend and their participation, experience and sharing of knowledge. We are all industry friends and colleagues and encourage the opportunity to talk freely without inhibition. Recognising and supporting each other’s points of view as the group discussion takes on the very heart of the meeting, dissecting and challenging the topic at hand.



LCI Victoria wishes to thank the event sponsors

We look forward to welcoming you at the event and please feel free to send this to a colleague,



Mark Pope - Chairman LCI AU Victoria

Victorian Division Chairman


PRIVACY CLAUSE
This email has been sent to you by Australian Professional Centre [ABN 35 002 729 606] on behalf of the Lean Construction Institute Australia. If you believe you may have received this message in error or do not wish to receive any further messages please reply with the word 'UNSUBSCRIBE' in the subject line. Thank you.

PO BOX 576 | Crows Nest | NSW 1585 p: +61 02 9431 8673
Co-Founder & Chairperson Marton Marosszeky | Marketing Mgr: Karen Bessell | Operations Mgr: Simone Betar

Thursday, May 24, 2012

Lean Six Sigma Case Study - Lab Systems





Problem

Workplace Efficiency / Productivity
Solution

Leaner Principles & Processes via Lean Six Sigma
Implementation

Direct Implementation at the Workplace and for Manufacturing Practises
Improvements

§  Identifying and eliminating waste over the company value stream
§  Identifying and developing different departments KPIs
§  Improving communication on the shopfloor
§  Running special committees to improve and sustain Safety and 5S. Adopting DMAIC as project methodology to deal with complicated problems
§  Mistake proofing the process by changing product design
§  Reducing inventory by implementing Kanban project

“Regular ongoing interaction is key to improving staff performance”

As specialists in creating state-of-the-art laboratories, LabSystems recognised the benefits of designing streamlined systems to improve workplace efficiencies.

Management turned to the expertise of Chase Performance in September 2010 in order to implement leaner principles into its business processes.

Before long productivity soared as 25 staff underwent the Lean Six Sigma program that helped them create better ways to design, manufacture and install laboratory and clean room equipment such as fume cupboards, fans and associated equipment, laboratory fit outs and chemical storage facilities and cabinets.

Why choose Chase Performance?

LabSystems Operations Manager David Mutimer said Chase Performance’s focus on delivering ongoing training every fortnight ensured new skills were incorporated into the workplace sooner.

David said the actual – rather than theoretical improvements to workplace and manufacturing practices made it a real standout from other service providers. He saw staff training as an investment in his team, many of who had been loyal to the company for more than 20 years. In addition, David recognised the value in ongoing training every fortnight to ensure the new skills were incorporated into staff projects in the workplace between sessions.

“We embarked on this program as part of an overall plan of continuous improvement in the business. With an ageing workforce, we felt the need to up-skill and update our approaches to workplace management.”

Improvements across the board 
  • ·    Increased factory efficiency by 10 per cent
  • ·    Redesigned factory layout to streamline operations
  • ·    Introducing KPIs to boost staff productivity
  • ·    Using latest project management tools and data collection to solve problems 
  • ·    Significant staff behavioural changes in line with the ‘Lean’ principles and techniques 
  • ·    Empowered staff courtesy of improved skills and knowledge
  • ·    Improved staff input into their work practices
  • ·    Improved communications between management and staff
  • ·    Installing information dashboards (big noticeboards) in key locations recording KPIs, minutes of meetings and workplace and safety practices

David said his staff had readily embraced many exciting changes that had led to massive improvements in workplace efficiency. He remains committed to rolling out the program to new staff as well as enabling any staff keen to obtain a higher certificate or diploma.

“Our workplace is now like a pit stop for a racing car. As well as a new layout, we have changed the management of our space as well. There is no clutter, everything is in the right place and the work zones are being upgraded.”