Wow, what a great year 2012 has been, and it flew by. Many new relationships and great results in helping businesses achieve better outcomes in productivity and efficiency as well as increased individual skills and massive changes in company culture and leadership.
I'd like to thank all our clients and business partners, the Chase Performance team who have worked tirelessly to ensure customer satisfaction, and most of all our families, who have had to put up with long hours and the ups and downs individual days can bring.
I look forward to an even greater 2013. Watch this space, as there will be some exciting developments. If you want to be part of our programs in 2013, please drop me a line or visit our web site: www.chaseperformance.com
Merry Christmas and a prosperous and healthy new year!
FroheWeihnachten & ein Glückliches Neues Jahr!
Roland Weber
Leadership versus Management and how to make your business successful. Improve systems and processes, increase efficiencies and reduce waste. Better productivity equals a better bottom line.
Showing posts with label Chase Performance. Show all posts
Showing posts with label Chase Performance. Show all posts
Wednesday, December 19, 2012
Monday, October 22, 2012
Lean Leadership
The following information is from a presentation out of the lean leadership series by Factory Strategies Group LLC. (2009). I have previously discussed the differences between management and leadership, as well as traditional and modern variations. The following further highlights the importance of leadership, and the direct distinction from management. Changing from wearing one hat to the other, and combing both takes practice, but will allow for a better organisational culture and increased efficiencies. Although the following doesn't discuss energising and motivating employees, it is an area that will stem from good leadership.
Leadership Influences Change
ENGAGEMENT
“People don’t resist change. They resist being changed.” - Peter Senge
REALISM
“Culture does not change because we desire to change it. Culture changes when the organisation is transformed; the culture reflects the realities of people working together every day.” - Frances Hesselbein
DETERMINATION
“Faced with the choice between changing one’s mind and proving that there is no need to do so, almost everyone getsbusy on the proof.” - John Kenneth Galbraith
Leadership versus Management
Leadership is not management
3 Tenets of management
Planning and budgeting
Involves creating timetables to meet commitments and developing specific action steps.
Organising and staffing
Requires that managers put some structure to the plan which includes staffing requirements, communications and delegation of responsibility.
Controlling and problem-solving
Entails the monitoring of activities, spotting deviations from the plan and organising solutions.
These management processes create and maintain order and predictability within the organisation. - John P. Kotter
Lean Leadership Characteristics
A leader needs to be visible as a role model in order to demonstrate his/her breadth of knowledge and understanding of the business environment and the organisational challenges.
A leader should display an aptitude for logic and a desire to challenge the status quo or “alleged wisdom” in order to facilitate free flowing decision making.
A leader must posses the ability to be a linking agent (facilitator) with a wide array of knowledge and information coupled with an unquestionable trust, professionalism and an open invitation for dissent.
Traditional versus Lean

Lean Leadership:
Good leaders motivate people in a variety of ways, three of which are the basis to the “lean” approach.
1. Leaders must define the organisation’s vision in a way
that highlights the values of their group
2. Leaders must support people’s efforts to achieve the
shared vision through coaching, feedback, and role modelling
3. A leader should recognise and reward success
There are five leadership moves, or actions, a leader can perform to provide leadership on the Lean journey.
1. Leaders Must Be Teachers
2. Build Tension, Not Stress
3. Eliminate Fear and Comfort
4. Lead Through Visible Participation, Not Proclamation
5. Build Lean Into Personal Practice
Leadership Influences Change
ENGAGEMENT
“People don’t resist change. They resist being changed.” - Peter Senge
REALISM
“Culture does not change because we desire to change it. Culture changes when the organisation is transformed; the culture reflects the realities of people working together every day.” - Frances Hesselbein
DETERMINATION
“Faced with the choice between changing one’s mind and proving that there is no need to do so, almost everyone getsbusy on the proof.” - John Kenneth Galbraith
Leadership versus Management
Leadership is not management
3 Tenets of management
Planning and budgeting
Involves creating timetables to meet commitments and developing specific action steps.
Organising and staffing
Requires that managers put some structure to the plan which includes staffing requirements, communications and delegation of responsibility.
Controlling and problem-solving
Entails the monitoring of activities, spotting deviations from the plan and organising solutions.
These management processes create and maintain order and predictability within the organisation. - John P. Kotter
Lean Leadership Characteristics
A leader needs to be visible as a role model in order to demonstrate his/her breadth of knowledge and understanding of the business environment and the organisational challenges.
A leader should display an aptitude for logic and a desire to challenge the status quo or “alleged wisdom” in order to facilitate free flowing decision making.
A leader must posses the ability to be a linking agent (facilitator) with a wide array of knowledge and information coupled with an unquestionable trust, professionalism and an open invitation for dissent.
Traditional versus Lean

Lean Leadership:
Good leaders motivate people in a variety of ways, three of which are the basis to the “lean” approach.
1. Leaders must define the organisation’s vision in a way
that highlights the values of their group
2. Leaders must support people’s efforts to achieve the
shared vision through coaching, feedback, and role modelling
3. A leader should recognise and reward success
There are five leadership moves, or actions, a leader can perform to provide leadership on the Lean journey.
1. Leaders Must Be Teachers
2. Build Tension, Not Stress
3. Eliminate Fear and Comfort
4. Lead Through Visible Participation, Not Proclamation
5. Build Lean Into Personal Practice
Tuesday, August 14, 2012
Chase Performance - Lean Six Sigma - New Web Site
Chase Performance is pleased to announce it's new web site with many lean six sigma case studies and more... http://www.chaseperformance.com
Wednesday, August 8, 2012
7 ways lean healthcare management reduces cost
July 24, 2012 |
Steff Deschenes, New Media Producer
Article by: Steff Deschenes
New Media Producer for Healthcare Finance News
With the financial pressures that healthcare
organizations are facing, many hospitals are using traditional cost cutting
methods to save money by looking at layoffs and staff reductions. Many more
hospitals, however, are finding ways to reduce costs through lean management
methods that don't require layoffs and can improve quality for patients.
"Lean is actually the best alternative to
layoffs. It's all about encouraging everyone to participate in process
improvement, as well as finding creative and interesting ways to save money for
a healthcare organization to avoid those unwanted traditional cost slashing
endeavors like layoffs," explains Mark Graban, a lean expert and author of
the book Hospital Kaizen. "Layoffs don't lead to long-term
cost reduction. And if you lay off people and don't fix any processes, you're
risking patient safety and quality. As a result, more and more healthcare
providers are looking at lean to break that cycle."
[See also: Reducing cost
through clinical redesign]
Graban has outlined seven different ways that lean
management can help reduce system cost.
1. Reduce "never events." A "never
event" includes falls, infections, erroneous amputations and other
small-to-large-scale disasters. Reducing these events is, of course, best for
patients, but there's also financial pressure to reduce never events. In 2009,
Medicare stopped paying for care from events they consider preventable, and now
private insurers are following suit. Pressure ulcers and bedsores, for example,
are viewed as preventable. They shouldn't happen if a good process is followed
– like patients being repositioned. Improving quality in general saves
hospitals more than layoffs since "never events" occur when an
understaffed hospital can't be attentive enough to a patient needs.
2. Supply chain improvements. It's important to
consider looking at a more effective material restocking process. For example,
more frequent smaller batch deliveries or rotating supplies more quickly
reduces both the amount of space used in internal warehouse and cash
tied-up in inventory.
3. Delay or cancel construction and
expansion. A trend in the last few years has shown that hospitals use lean to
increase capacity by using current equipment and available space. Lean makes
better use of existing resources as an alternative to increasing capital
spending. "I worked with one hospital that through process improvement to
patient flow – preventing delays from registration through to discharge – they
increased the utilization rates of their MRI machines from 40 percent to 60
percent. And they didn't need buy more equipment," said Graban.
4. Reduce overtime. Reducing overtime
is a great opportunity to help make improvements with lean that doesn't
alienate people the way layoffs do. Essentially, people want to get home to
have dinner with their families in a predictable/consistent way. If you can
improve charting during the process, for example, instead of having nurses do
it after, you can improve staff satisfaction while trimming down overtime,
which results in both morale and cost savings. It's a win-win opportunity.
5. Reduce length of stay. This certainly
isn't about pushing patients home before they're ready, Graban notes. Reducing
length of stay is done through preventing errors that would extend a stay or
delay a discharge when patients are medically ready to go home. Because of
miscommunication, poor planning, or when families or nursing homes aren't yet
ready to take on the person being discharged, a four-day stay can suddenly turn
into a five- or six-day stay. These process related things aren't medical
issues, but they often extend length of stay which can cost millions.
6. Reduce unnecessary testing and
diagnostics. A number of hospitals are trying to be responsible stewards of
healthcare dollars by reducing inappropriate usage of lab testing and
diagnostic imaging. For example, through medical evidence it's been shown that
when a patient comes in with back pain more often than not what they need is
physical therapy – not a fast pass to a CT scan, says Graban. ACOs help
organizations benefit from their own cost reduction efforts and will do so in a
way that doesn't shortchange what the patient needs.
7. Reduce delays and errors in billing. There are a
tremendous amount of delays in billing, including too many people involved
during different parts of the process. If there's a better flow, if people are
handing off the work to the next person in the chain immediately, bills go out
in a couple of days instead of a couple weeks. It's also incredibly important
to make sure billing is being done properly. If mistakes are made and proper
preauthorizations aren't followed, but procedures are done anyway, hospitals
might be voluntarily giving away revenue.
This article was originally published on: http://www.isixsigma.com/share.php?site=http%3A%2F%2Fwww.healthcarefinancenews.com%2Fnews%2F7-ways-lean-healthcare-management-reduces-cost
To discuss how we can assist you with lean and six sigma in
Australia, please contact Chase Performance on 1300 880 338 or visit our web
site: www.chaseperformance.com
Monday, August 6, 2012
The benefits of self-evaluation as it relates to leaders today
When talking about LEAN, leadership is a key component of change and driving implementation. The article below, written as part of my MBA in Leadership and Sustainability with Robert Kennedy College & The University of Cumbria, examines the benefits of self evaluation for leaders.
Self-evaluation
or “self-leadership” (Runn, 2011) forms a critical part of a leaders repertoire
and some key blocks of the foundation for this persons leadership. If someone can ultimately say that they fully
understand themselves, they will find it much easier to understand others
around them.
This however
requires some strong discipline from the leader, to continuously self-evaluate
and aim for continuous improvement. There are some
key questions that the leader needs to ask themselves and truthfully answer to
gage where they are at.
1.
Do as you preach
If a leader makes
a statement about what he or she will be doing, they need to take ownership and
answer on the basis whether they actually did as they said. When a leader expects others to follow suit,
they need to set the standards.
2.
Change is ok
If a change of
direction was required from the initial target, that is ok, as long as the
leader can clearly identify why it was different to the planned path, and
explain that in simple terms.
The two points
above can be broken into many individual questions that form the basis of a
self-evaluation tool for a leader. Let
us discuss some critical ones, and how they can benefit the individual and
organisation.
A leader’s
professional image can have a positive or negative influence on the way others
perceive that person.
The table below (Table
1.1) outlines some key areas of self-assessment, and the benefits derived from
the outcomes.
Aim
|
How to
|
Benefits
|
Good Professional Image
|
know what image you want to portray, ensure
professional personal appearance, show interest in others, walk the talk
|
Positive communication,
Credibility, integrity
|
Positive Attitude & Self-motivation
|
Mix with other positive people, be in full
control of your attitude
|
Will to win, success
|
Personal Health
|
Diet, exercise, sleep and a balanced lifestyle
|
Clear Mind, energy & drive
|
Self-assessment questionnaires
|
Establish and know ones weaknesses and
strengths
|
By being aware of our strength and weaknesses,
we can lead accordingly and work on continuous improvement
|
Table 1.1
The table above (Table
1.1) includes items directly discussed by Flanagan & Finger (2011). Essentially by being aware of one’s strengths
and weaknesses, a leader can use this to their full advantage. By asking for independent help the leader can
both work on their weaknesses as well as utilising the coaches skills to
further improve his leadership and own mentoring skills.
As argued by
Robbins & Judge (2010) the question remains whether it is actually possible
for individuals to be their own leader.
The argument works on the basis of leaders helping their staff in the
same principle. The same argument can
also be found in principle in an article in the November/December (1974) issue
of HBR about monkey management[1]. This all revolves
about ownership and taking ownership of problems. By doing so we are teaching our staff in just
another way to self-manage or about self-leadership.
The question we
are discussing here is about today’s leaders, but I would like to argue that in
reality this has been widely known for decades, and that it has merely evolved
into a tool that is widely used by successful leaders around the world today.
While I could
argue that self-assessment will work the same for everyone, I truly believe it
does not. Some individuals have a strong
sense of self and would find it relatively simple to look at their weaknesses
and strengths in a self-assessment report, and work on these to improve their
leadership skills.
On the other hand
however, we have individuals that would struggle with the idea, due to several
factors like low esteem, being an introvert or even just being scared of
finding something they cannot readily accept.
This is where the real challenge begins in my view. These particular leaders will often spend a
surreal amount on further education, seminars and courses, while failing to
notice that the core of understanding their own centre is where the issue
lies. In these cases I do not feel that
self-assessment can be beneficial until this individual has been educated and
fully understands the principles behind it.
If they will resist this process, the problem will most likely persist.
Therefore, while
the benefits for leaders who understand that the outcomes of self-evaluation are
enormous; it forms only part of that leaders strengths and understanding. Some very successful international companies
have adopted self-assessment programs.
The UK Petroleum Industry Association for example has set up several
self-assessment modules for leaders in regards to process safety leadership
commitment.
The Leadership
Steps Assessment (LSA) (Clawson, McNay, Bevan 2000) discusses the clarification
of one’s centre, clarifying what is possible, what others can and how they can
contribute, supporting others so they can contribute, about being relentless
and measuring and celebrating success.
It sounds rather simple, or does it not.
Well, by actually dissecting these individual parts, we come to a
conclusion that is similar to the one earlier discussed, that returns to the
roots of ownership.
In conclusion I
would like to summarise that although the potential and benefits for
self-assessment are great, the understanding and implementation, as well as
continuous improvement are critical.
Todays leaders have to be fully aware of so many issues, whether
political, cultural, and financial or even personal influences on the
workplace. By understanding themselves,
they are creating a stable base to work from, and also helping others
understand themselves. This is where the
significant benefit will arise from. It
is not from one leader, but from the vision and leadership they share, and openly
distribute among their peers and subordinates.
By allowing individuals all around them to gain the same understanding
we are forming a cluster of stability, strength, drive, passion and most
importantly a culture which feeds on the outcomes.
The cultural
drive of an organisation can therefore be directly influenced by a self-aware
leader. This has been the Japanese way
for many decades, and has proven to be extremely successful. By leaders all around the world adopting
these cultural principles with their detailed understanding of themselves and
their whole environment, leading teams becomes easier, more efficient and more
rewarding.
These rewards
will then spread like a cancer enveloping our core industries and thus allowing
for sustainability beyond the foreseeable future. In essence we are saying that one person can
make a change, or at least start the change process. With clusters of self-aware leaders growing,
and todays way of networking through social media as well as traditional networking
events, knowledge is readily shared, enhancing each person’s strengths,
reducing or even eliminating individuals weaknesses, allowing them to learn and
focus on what lies ahead. They will not
be diverted from the greater goal, as their core understanding of themselves
has reached a level that is beneficial to them, their team, their company,
their industry and even their family.
Self-assessment
should be a key focus for any executives, and should be driven by corporations
around the world to capture the greater good and benefits, continuous
improvement and sustainability gained from the experiences.
[1] Oncken,
W., Wass, D., (1999), Management Time –
Who’s Got The Monkey http://hbr.org/1999/11/management-time-whos-got-the-monkey/ar/1
Bennis, W., Thomas, R., (2002), Crucibles of Leadership
|
Blanchard, K., (1999), The Heart of a Leader, Surrey UK: Eagle
|
Carnegie, D., (1999), How
to Win Friends & Influence People, Sydney Australia: Harper Collins
Publishers
|
Clawson, J., McNay, E., Beavan, G., (2001 Rev 11/01,
UVA-OB-0733), Leadership Steps Assessment
(LSA), University of Virginia: Darden Business Publishing
|
Flanagan, N., Finger, J. (2010), The Management Bible, Queensland Australia: Plum Press
|
George, B., Sims, P., McLean, A., Mayer, D., (2007), Discovering Your Authentic Leadership
|
Leadership Training and Development Online (2010), Leadership Self Assessment Activity http://www.nwlink.com/~donclark/leader/survlead.html
|
Littauer, F., (1995), Personality
Plus, East Sussex UK: Monarch Publications
|
McGraw, P., (1999), Life
Strategies, Sydney Australia: Random House
|
Oncken, W., Wass, D., (1999), Management Time – Who’s Got The Monkey http://hbr.org/1999/11/management-time-whos-got-the-monkey/ar/1
|
Robbins, S., Judge, T., 13th Edition, (2009), Organizational Behavior, New Jersey
USA: Pearson Education, Inc.
|
Runn, G. (2011), Self
Evaluation In Leadership
|
UKPIA (2010), Self
Assessment Module – Successful Leadership http://www.ukpia.com/files/pdf/ukpia-self-assessment-module-leadership-v1.pdf
|
Wednesday, June 13, 2012
Inspiring a Lean Culture - Rising to Global Standards
Thursday, May 24, 2012
Lean Six Sigma Case Study - Lab Systems
|
|
|
|
|
Problem
|
|
Workplace Efficiency / Productivity
|
|
Solution
|
|
Leaner Principles & Processes via Lean Six Sigma
|
|
Implementation
|
|
Direct Implementation at the Workplace and for
Manufacturing Practises
|
|
Improvements
|
|
§ Identifying
and eliminating waste over the company value stream
§ Identifying
and developing different departments KPIs
§ Improving
communication on the shopfloor
§ Running
special committees to improve and sustain Safety and 5S. Adopting DMAIC as
project methodology to deal with complicated problems
§ Mistake
proofing the process by changing product design
§ Reducing
inventory by implementing Kanban project
|
“Regular
ongoing interaction is key to improving staff performance”
As
specialists in creating state-of-the-art laboratories, LabSystems recognised
the benefits of designing streamlined systems to improve workplace efficiencies.
Management
turned to the expertise of Chase Performance in September 2010 in order
to implement leaner principles into its business processes.
Before
long productivity soared as 25 staff underwent the
Lean Six Sigma program that helped them create better ways to design,
manufacture and install laboratory and clean room equipment such as fume cupboards, fans and associated
equipment, laboratory fit outs and chemical storage facilities and cabinets.
Why choose Chase Performance?
LabSystems Operations Manager
David Mutimer said Chase Performance’s focus on delivering ongoing training
every fortnight ensured new skills were incorporated into the workplace sooner.
David
said the actual – rather than theoretical improvements to workplace and
manufacturing practices made it a real standout from other service providers. He
saw staff training as an investment in his team, many of who had been loyal to
the company for more than 20 years. In addition, David recognised the value in
ongoing training every fortnight to ensure the new skills were incorporated
into staff projects in the workplace between sessions.
“We embarked on this program as part
of an overall plan of continuous improvement in the business. With an ageing
workforce, we felt the need to up-skill and update our approaches to workplace
management.”
Improvements across the board
- · Increased factory efficiency by 10 per cent
- · Redesigned factory layout to streamline operations
- · Introducing KPIs to boost staff productivity
- · Using latest project management tools and data collection to solve problems
- · Significant staff behavioural changes in line with the ‘Lean’ principles and techniques
- · Empowered staff courtesy of improved skills and knowledge
- · Improved staff input into their work practices
- · Improved communications between management and staff
- · Installing information dashboards (big noticeboards) in key locations recording KPIs, minutes of meetings and workplace and safety practices
David
said his staff had readily embraced many exciting changes that had led to
massive improvements in workplace efficiency. He remains committed to rolling
out the program to new staff as well as enabling any staff keen to obtain a
higher certificate or diploma.
“Our workplace is now like a pit stop
for a racing car. As well as a new layout, we have changed the management of
our space as well. There is no clutter, everything is in the right place and
the work zones are being upgraded.”
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